There is a Need for Technology Services in This Area
I created this business to serve a need I see in local businesses, making IT affordable and accessible to small businesses in our area. Having a dedicated IT department is just not feasible to businesses under 50 employees, but managing and implementing emerging technologies can benefit every business, no matter the size. Staying competitive with your technology benefits your bottom line!
The Break/Fix Model Is Broken
For Businesses
Misaligned incentives and goals: Service providers only get paid when there are problems. That creates an oppositional dynamic where they win when clients lose.
Unpredictable costs: Because break/fix work is reactive and case-by-case, it’s difficult for clients to budget ahead of time.
The burden is on them to know what needs to be done: The break/fix model requires clients to be the decision makers, even if that’s not a position they’re qualified for or want to be in.
Downtime: The reactive nature also means clients must deal with active fallout from problems while they alert the provider and wait for them to respond.
Short-sighted: Because work is billed hourly, break/fix clients are incentivized to choose quick, short-term fixes over long-lasting but more intensive solutions. Likewise, break/fix service providers are incentivized to provide temporary fixes again and again instead of solving issues for good.
Ultimately more expensive: Remediation is always more expensive than prevention.
For Service Providers
Unpredictable revenue: Not knowing when the next job is going to come in isn’t exactly ideal.
Complicated billing: The case-by-case nature of the work can make billing a time-consuming negotiating battle for every job.
You’re not calling any shots: You’re depending on the client to assign and approve work, which typically doesn’t happen until disaster strikes and you get angrily called in to clean up another mess.
High stress: Working in a perpetual state of crisis takes its toll.
Poor client relationships: If the only time you’re interacting with clients is when stuff breaks not only are they not going to be happy to see you, but you’re also going to dread seeing or hearing from them.
Fewer career growth opportunities: Being a full-time firefighter doesn’t give you much time to learn new technologies or pick up new skills. You’re going to get stuck mastering the bare minimum necessary to get through your day.